Privacy Policy

This Privacy Policy explains how Trendset.club ("the "Site") collects, uses and discloses Personal Information that you provide when you visit the Site or make a purchase.

Collecting personal information

We collect information when you visit the Site. This includes information about your device and how you interact with the Site. Additionally, information is required to complete your purchase. If you contact us for support, we may collect additional information. We refer to all information that can be used to identify an individual (including the below information) as "Personal Data" in this Privacy Policy. For more information on what Personal Information we collect, and why, see the table below.

Device information

  • Personal Information Collected: Version of Web Browser, IP Address, Time Zone, Cookie Information, What Sites or Products You View, Search Terms, and How You Interact with the Site.
  • The purpose of collection: To load the Site correctly for you and to analyze Site usage in order to optimize our site.
  • Source: Collect automatically when you visit our Site with cookies, log files and web beacons.
  • Disclosure for a business purpose: shared with our processor Google,Facebook,Bing,Woocommerce.

Order Information

  • Personal Information Examples: Name, billing address and shipping address. Payment information (including credit card numbers), address, email, phone number.
  • Collection purpose: To provide products or service to you to fulfil our contract, to collect your payment information, arrange shipping and invoices, communicate with and confirm with you, screen orders for fraud or risk, and, if appropriate, give you information or advertising about our products and services.
  • Source: collected by you.
  • Disclosure to a Business Purpose: shared by our processor Stripe.

Customer support information

  • Personal Information Examples: Order ID, Name, Email and E-mail.
  • To provide customer support.
  • Source: collected by you.
  • Disclosure to a business purpose: Internal Support Team

Minors

This Site is not for persons under 18 . Children's Personal Information is not collected by us. If your child has given us Personal Information, you can contact us at the following address to request its deletion.

Sharing personal information

To provide services to you and fulfill our agreements, we share your Personal Information with service companies. You can see:

  • Your Personal Information may be shared to comply with applicable laws, regulations, respond to subpoenas, search warrants, or other legal request for information, or to protect our rights.

Behavioural advertising

We use your Personal Information as described above to send you targeted advertising or marketing communications that we think may be of interest. You can see:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can choose to opt out of targeted ads by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

Use of Personal Information

Your personal information is used to offer products for sale, process payments, ship and fulfill your order, as well as keeping you informed about new products, services and offers.

Legal basis

If you are a resident in the European Economic Area ("EEA") and have consented to the General Data Protection Regulation ("GDPR") processing your personal data under the following legal bases:

  • Your consent
  • The execution of the contract between yourself and the Site
  • Respect our legal obligations
  • Protect your vital interests
  • To complete a task in the public interest
  • Our legitimate interests do not have to be overridden by your fundamental rights or freedoms.

Retention

We will keep your Personal Information in our files until you request us to delete it. Please refer to the section below titled "Your rights" for more information about your right to erasure.

Automated decision-making

You have the right to object if you are a resident in the EEA to any processing based on automated decision-making (which also includes profiling), if that decision-making has a significant legal effect on or affects you.

We do not use fully automated decision-making to have a significant legal or other effect using customer data.

Stripe's processor uses limited automated decision-making to stop fraud. This does not have any legal or other significant effect on you.

These services include automated decision-making elements

  • Temporary deniallist of IP addresses that are associated with failed transactions. This temporary denylist is in effect for a few hours.
  • Temporary denial of credit cards that are associated with IP addresses that have been denied. This temporary denylist is valid for a limited number of days.

Cookies

Cookies are small pieces of information that are downloaded to your device or computer when you visit our Site. There are many types of cookies we use, including advertising, functional, performance, social media, and content cookies. Cookies improve your browsing experience by allowing websites to remember your preferences and actions (such as region selection and login). This allows you to return to the website without having to enter this information again each time. Cookies can also collect information about how visitors use the site, such as whether they're new to it or returning regularly.

To optimize your user experience and provide our services, we use the following cookies

Cookies are necessary for the operation of the store

Name Function
_ab This is used in conjunction with admin access.
_secure_session_id This is used in conjunction with navigation through a storefront.
cart This is used in conjunction with shopping cart.
cart_sig This is used in conjunction with checkout.
cart_ts This is used in conjunction with checkout.
checkout_token This is used in conjunction with checkout.
secret This is used in conjunction with checkout.
secure_customer_sig This is used in conjunction with customer login.
storefront_digest This is used in conjunction with customer login.

Analytics and reporting

Name Function
_tracking_consent Tracking preferences
_landing_page Keep track of landing pages
_orig_referrer Keep track of landing pages

It is dependent on whether the cookie is "persistent" (or "session") in terms of how long it remains on your computer/mobile device. Persistent cookies expire after you close your browser. Session cookies are good for a few minutes, but persistent cookies can last until they expire. The majority of cookies we use will expire within 30 minutes to two years after they were downloaded to your device.

There are many ways to manage and control cookies. You should be aware that blocking or removing cookies can adversely impact your user experience. Also, certain parts of our website might not be accessible as they are blocked.

Most browsers accept cookies automatically. However, you can change your browser settings to refuse cookies. These controls are often located in the "Tools" and "Preferences" menus. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as www.allaboutcookies.org.

Please note that blocking cookies does not necessarily prevent us from sharing information with third parties, such as our advertising partners. Please refer to the section "Behavioural Advertising" above for more information.

Do not track

We do not alter our data collection or usage practices when you detect a "Do Not Track” signal from your browser, as there is no industry standard.

Changes

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal or regulatory reasons, and to reflect any other operational, legal or regulatory reasons.

Get in touch

You can contact us via email at legal@trendset.club, or by post using the information below.

Trendset club

Address
31 Carlton Grove
London SE15 2UD
United Kingdom
Text: +447501737256
Email: hello@trendset.club

 

If you are unhappy with our response to you complaint, you can file a complaint with the relevant data protection agency. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/