Returns & Refunds Policy

Our customers are our greatest asset and we want you to feel confident in your purchasing decisions. We strive for 100% customer satisfaction. If you are unhappy with your order or if something is wrong, we will help.

Returns

Our 30-day return and refund policy is in effect. We cannot offer a refund or exchange if 30 days have passed since the delivery of your order.

Your item must be in its original packaging and in the same condition you received it to be eligible for a refund. You must also return the item in its original packaging, including all accessories (if applicable).

We need your Order ID on the shipping label.

How to return a product?

If products fail to perform as expected, we will offer a replacement or refund.

  • If they arrive damaged or faulty
  • Different from what you see on the website

How to return a product?

You can initiate the return process by sending an email to returns@trendset.club Our returns department will guide you further and generate RMA for your return.

Damaged/Wrong Item Delivery:

If the item received is not what it is listed on our website or damaged in transit, we will refund you full amount. Within 30 days of receiving the item, the buyer can return it for a full refund or free returns.

RETURN/REFUND NOT ELIGIBLE

If there is no reason to return, you can't. Valid reasons are

A) Product is damaged

b) You were given a different product

Customer Remorse When a customer has purchased an incorrect product or it doesn't fit properly, or they don't want the item anymore. No returns are allowed.

Refunds

After your return has been received and inspected, we will send you an email to inform you that we have either approved it or authorized a replacement.

Please allow us 5 working days to process your return.

Method of refund

Once your application is approved, your refund will be processed and a credit applied to the original payment method within a specified time period. It depends on the bank, but it is typically within 2-3 working days.

Missing or late refunds

You should first double-check your bank account to see if you haven’t received a refund.

Contact your credit card company. It may take a while before your refund is posted.

Next, contact your bank. It is common for a few days before a refund can be issued.

If you've done all of this and you still have not received your refund yet, please contact us at billing@trendset.club.

Items returned by sender because they were incorrectly addressed

We reserve the right to subtract the cost of postage from any refund if the carrier (Royal Mail, Hermes) returns the item to us because it was not addressed correctly or refused delivery. We are still charged full price by our couriers.

Special Offer Items

Refunds are only available for regular, new products. Special Deal items cannot be returned.

Damaged/Defective/Incorrect Goods

We ask that you inspect your order immediately upon receipt. If the item arrives damaged, defective or incorrectly packed, please contact us  so we can investigate the problem and get it fixed. Please email us at returns@trendset.club

What's the return policy if I am not satisfied with the service?

We do not accept returns in most cases. If the customer changes his mind, we will charge handling, shipping, and payment processing fees for each order.

Returns are permitted. 20% restocking fees are charged for any returns not due to damage or defect. These are the packing guidelines:

  • Be sure to properly pack your items into a box.
  • Place the mail label in a square shape on the parcel label side. This will cover any previous delivery addresses or barcodes, but not overlap any adjacent sides.
  • Use the provided address and attach the appropriate number of stamps.
  • Your package can be shipped to the nearest post office or other shipping service that you choose.

Exchanges

Only defective or damaged items will be replaced. To exchange the item for a different one, please send an email to hello@trendset.club . You will need to send us a photo of the defect or damage in order to exchange/replace the item.

We will replace the item as soon as possible once we have received the problem information. There will be no additional charge for this replacement.

The wrong size

When placing an order, please ensure that you choose the right size shirt. You can't return orders that are too big or too small.

If we allow you to return a wrong-sized shirt, the shipping charge and additional 20% restocking fee will be deducted.

Cancellation:

You can cancel your order by emailing hello @trendset.club within 24-hours of placing the order. All orders are shipped within 3 days. Once shipped, it's impossible to cancel or recall the order.

How do I request a return?

Send us an email at returns@trendset.clubrequesting for a return, refund or an exchange of the product. You will be guided by our returns department regarding shipping and the secure packaging.

Orders lost/delayed

Couriers may delay or lose deliveries, although this is rare.

If Express Shipping is used, we will not pay compensation for delays. In that case, we will refund delivery costs.

Royal Mail's claim policy states that a package should be considered lost if it takes more than 10 working days (Monday-Friday) from the time it was supposed to arrive. We can file a claim for lost items with Royal Mail or the courier after this period. The process usually takes between one and two weeks to complete the investigation and make a decision.

We will not be able to refund or resend you until your claim has been approved by the courier. This is to prevent the item from being found after a refund has been issued.

Delivery Charge for Returning Goods

If the product is defective or damaged, there is no need to return it. We will send a replacement product at no cost to you.

Returned Products Exceed the Cancellation Period

You have up to 30 days to notify us of any problems with your order or initiate a return. Unfortunately, refunds or returns cannot be initiated after 30 days.

Help

Feel free to contact our support team by emailing to returns@trendset.club

Trendset Club

Address
31 Carlton Grove
London SE15 2UD
United Kingdom
Text: +447501737256
Email: hello@trendset.club